1 hour
One job, done and signed off
£50one-off
Per job, paid before we start.
- For a single job: a fix, an update, a change
- 1 hour minimum, however quick the job
- What we did, logged in your account
- Valid for 12 months
Support hours
WordPress help, without the invoice chasing.
Buy an hour for a one-off job, or 4 hours to use by the minute. Every job we do is logged in your account, with what we did and how long it took.
Best value
4 hours
£180used by the minute
- No minimum per job
- Every job logged in your account
- Time left shown after every job
- Valid for 12 months
Prices
Pay for the time, up front. That's it.
No retainers, no monthly fee, no bill turning up weeks later. Buy the time, use it when you need it.
Save £20
4 hours
Used by the minute, across as many jobs as you like
£180one-off
Works out at £45 an hour.
- No minimum: a 15 minute job uses 15 minutes
- Spread across as many jobs and sites as you like
- Every job logged, with the time left after it
- Valid for 12 months
Site hacked? That's a different job: our malware cleanup is a fixed price, done within 24 hours.
How it works
Four steps, and you see every minute
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1
Buy your hours
Pay online in a minute. Your hours go straight on your account, ready to use.
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2
Tell us what's needed
Call, email or chat. Plugin broken, layout gone wrong, a form not sending, a change you need making.
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3
We do the work
An engineer gets on with it. If a job will take longer than the time you have left, we tell you before we go over.
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4
See exactly what we did
Every job is logged in your account and emailed to you: what we did, when, how long it took and what you have left.
Hosting with us?
Your hours go further
We already look after your server, your backups and your logins, so there's nothing to send and no time spent finding our way around. We can start on the job the moment you ask, and a backup is taken before we touch anything.
Questions
About support hours
Not sure how long a job will take? Call 0333 020 0530 and we'll give you an honest idea first.
What can I use support hours for?
Anything WordPress: fixing a broken plugin or theme, updates that went wrong, layout and content changes, contact forms that stop sending, speed problems, moving a site, or a second pair of eyes on something that doesn't look right.
How does the 1 hour minimum work?
An hour is for one job. If it takes 15 minutes, the job's done and signed off, and that's your hour. With 4 hours there's no minimum: we take off the time each job actually takes, in 5 minute steps.
Do my hours run out?
They're valid for 12 months from when you buy them. Your account shows how much you have left and when it needs using by.
What if a job needs more time than I have?
We'll tell you before we go over, so you can top up. Nothing is added to a bill later, and there are no surprise invoices.
Can I see what you've done?
Yes. Every job is in your account with our notes, the date and the time it took, and we email you a copy each time, with the time you have left.
Do I need to host with you?
No, anyone with a WordPress site can buy hours. If your site isn't with us, we'll ask for your WordPress and hosting logins before we start. Hosting customers skip that step, as we already look after the server.
My site's been hacked. Should I use support hours?
Use our malware cleanup instead. It's a fixed price, done within 24 hours, and covers everything a hacked site needs, so you're not watching the clock.